Overview
Our refund and returns policy lasts 30 days, from the date your order has been completed, received by you, and confirmed delivered by the courier. If 30 days have passed since then, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted:
- Book with obvious signs of use,
- CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened,
- Any item that is damaged during transit or containing missing parts for reasons not due to our error,
- Any item that is returned more than 30 days after delivery
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your debit or credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at foodyfans@gmail.com.
Sale items
Only regular priced items may be refunded. Sale items cannot be refunded.
Exchanges
While we do our best to ensure that you have an amazing experience with FoodyFans, we understand sometimes things don’t quite work out, but we do not accept exchanges.
Shipping returns
To return your product, you should email foodyfans@gmail.com for further consultation.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at foodyfans@gmail.com for questions related to refunds and returns.
